Frequently Asked Questions

How do I know you have received my order?
You will receive email confirmation of your order. This email will be sent promptly after you placed your order. If you do not receive the confirmation, you may have entered an invalid email address - please phone us on 0800 019 6965 in this instance. Once you receive the email confirmation, please check your order details are correct.

How do I pay?
We accept Visa, Mastercard and UK debit cards. We also accept American Express.

What are the delivery times and charges?
Delivery should take three to five working days. Our standard delivery charge is £4.99.
We will ship your purchase via Royal Mail or FedEx depending on the items ordered and your location. Should you wish to receive your purchase via Royal Mail, please stipulate this in the delivery instructions. Please feel free to phone us to request a Royal Mail delivery if that is a better option.

What is your returns policy?
We have a 30-day no quibble returns policy. Customer should return the shoes to us and we will refund the cost of the products bought. Customers are responsible for the cost of returning goods to us. We will exchange goods free of charge (we will not recharge delivery).

If I return one pair from the 'Buy 2' offer, how much will I be refunded?
You will be charged the individual price for the item you keep and will be refunded any difference.

Do we offer half sizes and larger sizes?
Yes! Some of our ranges are available in half sizes from 5 to 14. Available sizes will appear in the drop-down menus.

What leather is usesd to produce your shoes?
Our leather shoes are made from premium Cow hide.

Where are your shoes manufactured?
Our shoes are manufactured in India as are many famous brands of Goodyear welted shoes. India has a strong tradition and highly skilled workforce and is able to provide quality products offering excellent value for money.